Return and Refund Policy

At KidsOnWheelz, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may return eligible items within 14 days of receiving your order.

To qualify for a return, the item must:

• Be unused and in its original condition
• Be returned in the original packaging
• Include all original accessories, manuals, tags, and components
• Be accompanied by proof of purchase or order confirmation

We reserve the right to deny returns that do not meet these requirements.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products
• Gift cards
• Clearance or final-sale items
• Products marked as non-returnable
• Items damaged due to misuse, neglect, improper assembly, or normal wear and tear

How to Initiate a Return

To request a return, please contact our customer support team and provide:

• Your order number
• Full name
• Reason for the return
• Photos of the item if it is damaged or defective

You can contact us through:

Website: https://kidsonwheelz.shop/

Email: support@kidsonwheelz.com

Phone: +1 (307) 532-8551

Live Chat: Available on our website for immediate assistance

Our support team will review your request and provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was received
• The item arrived damaged
• The item is defective

If the return is due to our error, we may provide a prepaid return shipping label.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Order number
• Description of the issue
• Clear photographs showing the damage or defect

After review, we may offer a replacement, store credit, or full refund depending on the situation.

Refunds

Refund Approval

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund request.

Refund Processing Time

Approved refunds will be processed within 2 business days after the returned item has been received, inspected, and approved.

Refunds will be issued to the original payment method used during checkout.

Refund Posting Time

While we process refunds within 2 business days, your financial institution may require additional time to post the refund to your account.

Processing times vary depending on your bank, credit card issuer, or payment provider.

Late or Missing Refunds

If you have not received your refund after the expected timeframe:

1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing delays can occur.

If you still have not received your refund, please contact us at:

Email: support@kidsonwheelz.com

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the eligible product and place a new order through our website.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, it must follow the return process outlined in this policy.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Website: https://kidsonwheelz.shop/

Email: support@kidsonwheelz.com

Phone: +1 (307) 532-8551

Address: 2000 E 20th Ave, Torrington, WY 82240, United States

Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

Live Chat: Chat with us live for immediate assistance through our website.